Disclaimer
In the spirit of good practice, when you are purchasing wellness services from Entelechy Wellness, we ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All wellness services and communication, email or otherwise, delivered by Entelechy Wellness, as well as information on this website (entelechy.co.in) are meant to help you identify the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward.
These services are not a substitute for professional mental health care or medical care. In case the client is undergoing medical treatment, the same should continue according to the prescription of the doctor.
Wellness services are important when we want to make a lifestyle change, overcome some life situations which have had a deep impact and are in process of healing or need to be healed. The term ‘wellness’ as here used covers wellness at all levels – physical, emotional, mental and spiritual for clients.
Entelechy Wellness is continually striving to ensure the standard of service to its clients remains excellent. At the end of the process, the client will be asked to complete a feedback form.
Confidentiality
Personal information or business information supplied by clients in the wellness sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Early Termination
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, the company can decide to terminate the service to the client early or refuse or be unable to provide further sessions to the client. In such a circumstance the client will be given reasonable notice of termination where practicable and will be refunded any advance payments made for sessions not yet provided.
Responsibilities
Entelechy Wellness will seek to enable the client to improve their quality of life and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Entelechy Wellness has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
Feedback
Feedback about the service is welcomed and can be given through email (entelechywellness@outlook.com) or on our website (entelechy.co.in)
PAYMENT TERMS
In accordance with the company session fee or fee for a package/program of wellness sessions, or any other such fee as shall be agreed and notified to the client. The company will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before sessions commence.
Fees can be paid online by debit or credit card using the Website payments systems, by standing order, by bank transfer, or by cheque made out to Entelechy Wellness (OPC) Pvt Ltd. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each wellness session unless otherwise agreed Where payment has not been received by the company in advance of a wellness session, the company is not obliged to provide the session.
KEY TERMS AND CONDITIONS
The session schedules will be arranged between the company and the client and can be booked in advance. The coach will recommend the frequency of sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the journey by mutual agreement, in accordance with the terms set out in this agreement.
The number and frequency of sessions will be agreed at the start between the company and the client, and confirmed by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), the company agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the agreed terms and conditions.
The date that the first session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact the company to discuss any concerns and see if they can be resolved before the first session. Participation by any individual in the first session constitutes acceptance of these terms and conditions.
Format of Sessions
Face to face (venue by mutual agreement), Online Sessions ; telephone sessions; or other format where such is agreed. Unless otherwise agreed, for Online and telephone sessions the client is responsible for telephoning at agreed times. The company is responsible for ensuring that coach is available for consultation at agreed times. The length of each session is as agreed between the company and the client before sessions commence.
Between Sessions
The company may assign the client tasks or exercises to complete between sessions. There is no obligation on the client to complete these items of ‘self reflection’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact the company by phone or e-mail between sessions to seek clarification regarding anything arising from a session or for administrative purposes (e.g. where a client needs to rearrange a session or make a payment).
Rearranging Sessions
If a client needs to rearrange a session, they should provide at least 48 hours notice. No refunds will be given to clients for unused sessions unless 48 hours notice has been given. In exceptional circumstances the company may need to rearrange a session. In those instances she will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the session(s) that they have paid for within 6 months of the payment or their fee is forfeited.